One affordable clothing reseller company that sells a high volume of closing at rock bottom prices.
Industry:Retail
Employees:20
Revenue:$650K
Challenge
Getting feedback from customer was very difficult.
Every time they publish an update to a product line, they realized customers were having one issue or another. Struggled to identify where customers were having issues that effected their advertising cost and returning customers
Goal
Improve overall customer experience and drive more consistent e-commerce sales.
They wanted a way to find issues that visitors were experiencing without being reliant on customers to tell them
Strategy
Initial Assessment:
Identified multiple areas with functional and performance bottlenecks
Recommendations:
Starter+ Program
Planned Strategy:
Functional Performance Testing in Production
Key Focus Areas:
Top Selling Products, 3rd Party API, Functionality and Specific navigation flows, Performance on Mobile and Desktop
Implementation
65
Functional Tests Deployed
20
Performance Monitors Deployed
Execution
1440
Functional Tests during initial 30 days
720
Performance Checks during initial 30 days
Results
24
Functional Issues during initial 30 days
35
Performance Warning during initial 30 days
Testimonial
"Relying on customers to tell us about issues was insufficient and put us in a reactive posture. With eXpertStack services in place, we now can identify issues quickly and resolve them 3 times faster. I recommended anyone that updates products as often as we do to invest in these guys.”
James Anderson, E-Commerce Director
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What Our Clients Are Saying
"Seriously skilled team. We have tried several different ways to automate testing and each time we couldn’t seem to maintain consistency. We decided to try eXpertStack Testing Services because they were offering a Low-Code proof of concept option for us. We have been levering these guys for almost 2 years now and have been releasing our apps faster with confidence."
Rachel Mcintyre
Project Manager - CBS Interactive
"Shocked at the results during first week. I was a little shocked at how many functional issues that eXpertStack found in a short period of time. This service is very enlightening and humbling at times. Without it we know we would be losing revenue and customer’s would be lost."
Janet Joseph
E-Commerce Director - Retail Fashion Business
"Great service for a reasonable cost. I was really surprised at the affordability of eXpertStack in production testing services. I wasn’t sure it would help us identify issues in production but I wanted to try it out. One of the best was I’ve found to improve our customer experiences. I am really thrilled with eXpertStack and in my view the service pays for itself."
